Challenge
For nearly two decades, Rainfall Irrigation has focused on superior quality products and innovative technology. Rainfall is devoted to developing and maintaining long-term relationships with their customers by providing expertise in leading-edge irrigation solutions, technical support, and unsurpassed customer service, which can be a challenge with new products arriving on the market constantly. When on sales calls Joe Terrell, owner of Rainfall, has noticed that if a potential customer has a smart phone, they’ll want a Wi-Fi controller.
The Central Difference Solution
The Central Team worked alongside the Rainfall Teams to set up new controllers in their office with the required settings so that all the onsite installation team needs to do is connect it to the irrigation system and link it up to Wi-Fi. They provided onsite training with the Rainfall team to ensure they knew how to execute the strategy.
Results
Beyond sales, this technology has enabled the Rainfall team to become more efficient in the installation and service processes. Additionally, service calls have become more convenient because the homeowner does not need to be home to give access. Rainfall monitors every controller they install. They use trigger notifications to notify if the system is using too much water or if there is another error. If customers have a problem, the Rainfall team troubleshoots over the phone or dials directly into the remote system to see exactly what is going on—saving time and manpower. Joe really likes the fact that the systems are reliable, transparent and make it easy to communicate with customers.
