Challenge
With more than 20 years of experience, GreenTECH offers a full portfolio of residential and commercial services including landscape design, lawn care, irrigation, property management, landscape lighting, and snow removal. GreenTECH has relied on the Central team and its subject matter experts over the years for system troubleshooting (two-wire, outdated golf systems, etc.), pricing of their first baseball field, and technical support for various large commercial jobs. When working on a project that required the Rain Bird Site Control system, GreenTECH found the manufacturer training overly complex and time consuming They needed a solution to learn the key functionality of the Rain Bird Site Control system to get their project up and running with the features that worked for their client.
The Central Difference Solution
GreenTECH connected with Central’s commercial irrigation Subject Matter Expert for the technical support they needed on the Rain Bird Site Control System. Central’s expert spent two hours onsite with GreenTECH for training and was willing to spend additional time training if the GreenTECH team needed.
Results
Central gave GreenTECH the confidence to use the Site Control system successfully, covering the key aspects of the system in an easy-to-understand way, so that they could be successful in this and future jobs quickly. Central and Subject Matter Experts are always an ongoing resource for GreenTECH when they need technical irrigation support for the future.
Quote:
“Central’s subject matter experts have been an amazing resource for us, especially on the commercial side. Central continues to support us with our large projects and the big sites we manage. Doug is a wealth of knowledge, often knowing more about the products than the manufacturers’ technical support lines. The subject matter experts at Central have real life experience that cannot be topped and that’s why they are often my first call when I need technical support.” –Marco Goncalves, Owner, GreenTECH
