Challenge
For Island Point Landscape Group, a busy landscape company operating across the Northeast, the spring season is go-time. With dozens of jobs happening simultaneously, equipment downtime, whether from mower issues, hydraulic failures, or small engine problems, can mean missed deadlines and lost revenue. The team had always managed repairs in-house or through a patchwork of local service providers, but delays, inconsistent turnaround times, and the burden of transporting equipment offsite were adding up. In the heat of the season, they needed a better solution.
The Central Difference Solution
After receiving a series of email campaigns from Central highlighting their equipment repair services, Island Point’s operations manager took a closer look. The messaging emphasized not just fast and certified repairs, but also jobsite pick-up and drop-off—a huge value during the company’s busiest months. After contacting their local Central branch, the process was straightforward. Central arranged to pick up several pieces of equipment directly from active job sites, completed the necessary repairs in-house with certified techs, and returned the machines quickly ready for immediate use.
Results
Thanks to Central’s email marketing campaigns reaching the right customer at the right time, and paired with the responsive repair program, Island Point experienced less downtime, fewer jobsite delays, and significantly less hassle in managing fleet maintenance. The crew no longer had to transport machines or take time away from work to manage repairs, saving both labor hours and fuel costs. Even during the height of spring, Central delivered on speed, communication, and service. The success of that first round of repairs led Island Point to establish Central as their go-to repair partner for both routine maintenance and emergency fixes—helping them protect productivity and focus on what they do best: serving their customers.
